Posts Tagged ‘service’

How to Choose the best limo service in the greater Phoenix area

Thursday, September 2nd, 2010


Whether you are selecting a Phoenix airport limo service to travel to/from Phoenix Sky Harbor Airport or a Scottsdale limo service for a night on the town to celebrate that special occasion in old town, Accent Transportation Services dba Accent Limo wants to exceed your expectations. Our goal is to make the transportation portion of your plan as flawless, convenient and carefree as possible.


Given that Accent Transportation Services is in the limousine business in the greater Phoenix area, we wanted to provide our readers and prospective clients with some tips on what to look for when hiring a limousine service.


Here are few things you should keep in mind when selecting a limousine service:


– First and foremost make sure that the company carries the appropriate local, State and national licenses and is properly insured.


– Ask what type of vehicles are on their fleet and how old they are.


– Ask for an all inclusive rate so you’re not surprised with all the ad-ins later.


– Ask the exact passenger capacity of the limousine you are booking so your guests won’t end up driving their own cars and there is room for your luggage while going to the airport.


– If you’re booking an airport limo from Sky Harbor airport, make sure your limo will be there whether your flight is early or late. That means you need to confirm that the company you’re dealing with automatically tracks your flights and shows up accordingly vs. claiming that your booking was for a certain time and billing you wait time; even though your flight didn’t land until half an hour later.


– Last but not least your trip is too important not to get your itinerary in writing and to check and see what others say about the service. To ensure a perfect trip, request a written receipt – using a major credit card can help – or an itinerary. Also, looking for references on the car service’s Web site or request them is a good idea. Finally, you should receive an electronic confirmation of your entire trip within a few minutes of booking your ride.


We hope you found these tips useful and that they contribute to making your important trip a great experience.

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What is Customer Service (Part II)?

Tuesday, June 29th, 2010

In the first blog of this two-part series, I asked what makes a company stand out over others. My theory was that is was part price, part value and part services offered with a healthy amount of “presentation” as they say in the culinary world.

The Bloomberg Businessweek article “Standouts in Customer Service,” ranked the top 25 standouts for 2010. I thought this topic deserved further attention and have included a few tips from the winners.

No. 1: L.L. Bean: famous for its lenient return policies, L.L. Bean now offers free shipping on outbound deliveries and returns. In addition, when it announced the closure of a call center in 2009, L.L. Bean gave employees the option to work as home-based agents rather than outsourcing the work.

No. 2: USAA: this innovative company is giving customers the flexibility they desire by offering bank deposits via iPhone and is working on a way for customers to handle an entire accident claim via smartphones as well as making peer-to-peer payments.

No. 3: Apple: options such as Apple’s “Genius Bar” appointments as well as roaming in-store checkout clerks are new ways Apple is upping its customer service game. Apples reputation for customer service is further engrained by customer-friendly iPhone apps created by other companies.

No. 4: Four Seasons Hotels and Resorts: there is nothing like a national financial crisis to put a hurt on luxury brands. The Four Seasons responded by easing meeting planner policies as well as cross-training back-office employees to do double duty.

No. 5: Publix Super Markets: a power player in the Southeast, Publix recently installed an inventory software system to automate order replenishments, which improved “out-of-stocks” by 19 percent. What is Publix’s customer service secret – ownership. The 1000-store chain gives all workers a grant of the grocery giant’s privately held stock.

Accent Transportation Services is in the business of service, providing Phoenix airport executive car service, Phoenix and Scottsdale limo service and special event transportation, which means this topic is of interest to us! As I reviewed the top 25 customer service winners, and specifically the top five, two common themes emerged. Those themes are doing business the way the customer wants it done (iPhone apps, no hassle returns and relaxing policies to earn trust) and ownership (providing employees an actual part of the company).

There a few things in the world that have more impact than helping employees see their connection to a company’s success or proactively changing how your customers interact with your services. We hope you’ve found this information useful. Let us know your customer service tips and what has worked for you. You can reach us on Twitter at @transaccent or friend us at http://www.facebook.com/transaccent. We’ll give you a 10 percent roundtrip discount for sharing your thoughts.

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What is Customer Service (Part I)?

Thursday, June 17th, 2010

I’ve often heard that customer service is a lost art. It used to be something that a customer expected. However, of late, it has almost become an unexpected surprise.

Given that Accent Transportation Services is in the business of service, providing Phoenix airport executive car service, Scottsdale airport limo service and special event transportation that exceeds our customer’s expectations, I find this topic of interest.

There are plenty of insurance companies, hotels, financial institutions, credit cards and even car services to choose from. So, what makes one company stand out over another? What motivates a customer to select one over the other? Is it price, services, time or how about value?

It can’t always be about price can it? I realize we’re in a recession; however, at the end of the day, you get what you pay for.

The definition of  “customer service” is straightforward enough. Dictionary.com defines it as: assistance and other resources that a company provides to the people who buy or use its products or services. Obviously, there’s more to it than that.

I recently read a Bloomberg Businessweek article on “Standouts in Customer Service” (did I mention I’m a bit obsessed with serving customers…). Here is the link: www.bit.ly….. The magazine ranked the top 25 standouts for 2010. There were several on the list that did not surprise me (USAA, Four Seasons Hotels and Resorts, The Ritz-Cartlon, American Express and the Fairmont Hotels & Resorts) but several that did. The entire list can be found through the link above.

The article asserted that most would assume that 2009 would have been a particularly hard year for customer service. Companies slashed inventories, cut back employee hours, benefit and pay (all huge attitude motivators). However, customer satisfaction rose rather than declined.

Analysts believe that the recession motivated companies to focus on taking care of the customer. Discussions on cutting costs, outsourcing and automation turned into discussions on how to increase customer loyalty.

Good or bad economy, Accent Transportation Services (www.transaccent.com) believes in exceeding our customer’s expectations. We do this through value; we offer free in-car WiFi in all of our cars as well as complimentary recharging of your devices after a flight (laptops, iPods, smart phones, etc.), and other services. We don’t mind competing on price either! Tell us you read this blog, follow us on Twitter http://twitter.com/transaccent or friend us at http://www.facebook.com/transaccent and we’ll give you a 10 percent roundtrip discount.

Stay tuned for part two of this article, where we’ll share some of the customer service tips and tricks from the top 25 customer service winners!
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