As we draw close to Christmas, the Valley landscape lights up every night with Holiday lights, festive decorations and displays. Whether you’re coming from out of town to celebrate Christmas with your family or you’re just planning a great night of Holiday lights tours, choosing a customer service oriented limousine service can make a big difference.
Accent Transportation Services dba Accent Limo, would love to make your tour an experience to remember. We’ve compiled a few Holiday lights tour highlights below – ask us about other options.
Arizona Celebration of Lights: Now through Sunday, January 2, 2011. Includes more than 7,000,000 lights and 300 animated and still displays. We’ll drive you through this amazing mile-long display, which has changed locations from previous years, but still includes five tunnels. Passenger vehicles: $15 per vehicle.
Glendale Glitters Holiday Light Display: Historic Downtown Glendale comes to life each holiday season with the addition of about 1.5 million multi-colored twinkling holiday lights located throughout a twelve-block area that includes the Old Towne and Catlin Court Districts. Arizona’s Best Hometown Holiday tradition shines brightly from 6 to 10 p.m. all nights. We’ll drop you off and pick you up right at the entrance avoiding any parking hassles.
Las Noches de las Luminarias: Walk paths with thousands of luminarias within the unique environment of the Desert Botanical Garden, entertainment along the paths, food, wine, and snacks are available. Upon entering the Desert Botanical Garden, you’ll receive a listing of the entertainment for the evening. Eleven musical groups perform each night of Luminarias. This event requires tickets. Once you’re done walking, step into a heated car and relax as we take you to your next tour or event.
McCormick-Stillman Railroad Park Holiday Lights: We will drop you off right at the entrance so you can take a train ride through more than 100,000 lights and a variety of holiday displays turning the Railroad Park into a winter wonderland. Santa will be at the park through December 23rd. Train rides are $2 and carousel rides are $1 each with children under three riding free with a paying adult.
ZooLights: Each year the Phoenix Zoo puts up an amazing holiday display of lights called ZooLights. ZooLights is open in the evenings for about six weeks during the holiday season, beginning late November and continuing through early January. This event is about holiday lights, music and lighted animal sculptures. There is an admission charge. After a chilly walk through the zoo, we’ll have the heater going for you and be ready to take you home.
There are many other Holiday lights tours available and we would love to share them with you. Call 602-904-6232 or 480-389-2142 and mention that you read our blog, follow us on Twitter at @transaccent or friend us at http://www.facebook.com/transaccent and we’ll take 10 percent off your Holiday light tour trip.
Posts Tagged ‘customer’
Holiday Lights Tours – An Experience to Remember
Tuesday, December 21st, 2010Phoenix hotels take top honor in service. Do you?
Saturday, July 24th, 2010
As you know, articles about customer service catch my attention. I truly believe that taking care of your customers should be your number one priority in business. That is one of the reasons why Phoenix-based Accent Transportation Services (@transaccent or http://www.transaccent.com/) has been able to thrive in a questionable economy.
Despite the economic challenges Arizona has faced surrounding immigration, two Arizona cities are listed among the top five best hotels for service across all of the United States. Those cities are Phoenix and Scottsdale.
When it comes to hotel guests who are pleased with the level of service, value and overall experience, Phoenix, Arizona is tops. These aren’t just your run of the mill budget hotels – these are three- and four-star hotels. The survey was done by hotel.info, which operates internationally.
Phoenix replaced Indianapolis at the top of the charts – it was ranked second last year. Rankings were based on a survey of customer reviews during the first half of the year. The top five cities, in order, were Phoenix, Indianapolis, Dallas, Las Vegas and Scottsdale.
I found it interesting that even if a guest’s stay was quite pleasant, in assessing the price paid for their accommodation, many guests ultimately gave a critical review of their personal experience at the hotel. This begs the question, was the room truly a bargain, or should the offer really have been less expensive?
We can draw three lessons from the winners. First, value is subjective. Remember, these were not low-end hotels but rather three and four-star establishments. It is cliché but value is in the eye of the beholder. In this case, the value was directly defined by the customer experience.
Second, price does not equal value. When a consumer spends the type of money necessary to stay in a hotel such as these they have expectations. I would guess that the top five hotels have some type of customer feedback process and they make changes based on comments.
Finally, the competition is always improving. Phoenix was not ranked first in last year’s survey. So, how did they move up in the ranking amidst a bad economy and negative press surrounding immigration and travel to Arizona? They did it through good old-fashioned customer service. I would bet they didn’t guess what their customers wanted – they asked.
This survey is done every six months. I will be interested to see if Phoenix can retain the title as the best value and best customer service. Will Phoenix hotel operators continue to offer good service at a fair price or will they relax their focus on serving their customers?
I hope these tips will help your company improve its customer service or help you to evaluate the companies you do business with. As for Accent Transportation Services, we’ll continue to be obsessed with serving our customers through Phoenix airport executive car service, Phoenix and Scottsdale limo service and special event transportation.
Leave us a comment on Twitter at @transaccent or friend us at http://www.facebook.com/transaccent. We’ll give you a 10 percent roundtrip discount for sharing your thoughts. After all, feedback gives us the opportunity to take our customer service to the next level.
What is Customer Service (Part II)?
Tuesday, June 29th, 2010In the first blog of this two-part series, I asked what makes a company stand out over others. My theory was that is was part price, part value and part services offered with a healthy amount of “presentation” as they say in the culinary world.
The Bloomberg Businessweek article “Standouts in Customer Service,” ranked the top 25 standouts for 2010. I thought this topic deserved further attention and have included a few tips from the winners.
No. 1: L.L. Bean: famous for its lenient return policies, L.L. Bean now offers free shipping on outbound deliveries and returns. In addition, when it announced the closure of a call center in 2009, L.L. Bean gave employees the option to work as home-based agents rather than outsourcing the work.
No. 2: USAA: this innovative company is giving customers the flexibility they desire by offering bank deposits via iPhone and is working on a way for customers to handle an entire accident claim via smartphones as well as making peer-to-peer payments.
No. 3: Apple: options such as Apple’s “Genius Bar” appointments as well as roaming in-store checkout clerks are new ways Apple is upping its customer service game. Apples reputation for customer service is further engrained by customer-friendly iPhone apps created by other companies.
No. 4: Four Seasons Hotels and Resorts: there is nothing like a national financial crisis to put a hurt on luxury brands. The Four Seasons responded by easing meeting planner policies as well as cross-training back-office employees to do double duty.
No. 5: Publix Super Markets: a power player in the Southeast, Publix recently installed an inventory software system to automate order replenishments, which improved “out-of-stocks” by 19 percent. What is Publix’s customer service secret – ownership. The 1000-store chain gives all workers a grant of the grocery giant’s privately held stock.
Accent Transportation Services is in the business of service, providing Phoenix airport executive car service, Phoenix and Scottsdale limo service and special event transportation, which means this topic is of interest to us! As I reviewed the top 25 customer service winners, and specifically the top five, two common themes emerged. Those themes are doing business the way the customer wants it done (iPhone apps, no hassle returns and relaxing policies to earn trust) and ownership (providing employees an actual part of the company).
There a few things in the world that have more impact than helping employees see their connection to a company’s success or proactively changing how your customers interact with your services. We hope you’ve found this information useful. Let us know your customer service tips and what has worked for you. You can reach us on Twitter at @transaccent or friend us at http://www.facebook.com/transaccent. We’ll give you a 10 percent roundtrip discount for sharing your thoughts.
What is Customer Service (Part I)?
Thursday, June 17th, 2010I’ve often heard that customer service is a lost art. It used to be something that a customer expected. However, of late, it has almost become an unexpected surprise.
Given that Accent Transportation Services is in the business of service, providing Phoenix airport executive car service, Scottsdale airport limo service and special event transportation that exceeds our customer’s expectations, I find this topic of interest.
There are plenty of insurance companies, hotels, financial institutions, credit cards and even car services to choose from. So, what makes one company stand out over another? What motivates a customer to select one over the other? Is it price, services, time or how about value?
It can’t always be about price can it? I realize we’re in a recession; however, at the end of the day, you get what you pay for.
The definition of “customer service” is straightforward enough. Dictionary.com defines it as: assistance and other resources that a company provides to the people who buy or use its products or services. Obviously, there’s more to it than that.
I recently read a Bloomberg Businessweek article on “Standouts in Customer Service” (did I mention I’m a bit obsessed with serving customers…). Here is the link: www.bit.ly….. The magazine ranked the top 25 standouts for 2010. There were several on the list that did not surprise me (USAA, Four Seasons Hotels and Resorts, The Ritz-Cartlon, American Express and the Fairmont Hotels & Resorts) but several that did. The entire list can be found through the link above.
The article asserted that most would assume that 2009 would have been a particularly hard year for customer service. Companies slashed inventories, cut back employee hours, benefit and pay (all huge attitude motivators). However, customer satisfaction rose rather than declined.
Analysts believe that the recession motivated companies to focus on taking care of the customer. Discussions on cutting costs, outsourcing and automation turned into discussions on how to increase customer loyalty.
Good or bad economy, Accent Transportation Services (www.transaccent.com) believes in exceeding our customer’s expectations. We do this through value; we offer free in-car WiFi in all of our cars as well as complimentary recharging of your devices after a flight (laptops, iPods, smart phones, etc.), and other services. We don’t mind competing on price either! Tell us you read this blog, follow us on Twitter http://twitter.com/transaccent or friend us at http://www.facebook.com/transaccent and we’ll give you a 10 percent roundtrip discount.
Stay tuned for part two of this article, where we’ll share some of the customer service tips and tricks from the top 25 customer service winners!
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