“All work and no play makes Jack a dull boy” this memorable quote from the 1980 film The Shining has become a widespread and prevalent quote in American culture. After a long strenuous work week it should only be right to give the same amount of energy to some fun on the weekend.

For all the Arizonians that are looking for a weekend getaway, Tucson is the perfect location. Today it’s known as home to the University of Arizona but Tucson is one of the oldest towns in America, originally an Indian Village called “stook-zone” it first became a part of the United States through the Gadsden Purchase of 1854. Tucson also once served as the capital of the Arizona territory from 1867-1877.

It has a small town feel and maybe the best Mexican restaurant in Arizona. You have choices to stay at any of the reasonably priced family friendly resorts like the JW Marriot Starr Pass Resort and Spa, which could be a golfer’s paradise as well as a 4 year olds dream land of a lazy river and a water slide. After staying at the JW for Labor Day weekend, I would recommend this resort to families or couples looking to relax for the weekend. The resort is also strategically placed high in elevation to overview the city of Tucson.  Making it the perfect getaway for the whole family and to rejuvenate you from all of your hard work and of course Accent would love to assist you with your traveling plans to Tucson. So you won’t have to worry about the drive, you can lay back and watch a movie in our new model Cadillac Escalade ESV or sipping a glass of wine in one of our stretch limousines on the one and a half hour drive to Tucson.

Given that Accent Transportation Services is in the limousine business in the greater Phoenix area, we wanted to provide our readers and prospective clients with some tips on what to look for when hiring a limousine service.

Here are few things you should keep in mind when selecting a limousine service:


– First and foremost make sure that the company carries the appropriate local, State and national licenses and is properly insured.


– Ask what type of vehicles are on their fleet and how old they are.


– Ask for an all inclusive rate so you’re not surprised with all the ad-ins later.


– Ask the exact passenger capacity of the limousine you are booking so your guests won’t end up driving their own cars and there is room for your luggage while going to the airport.


– If you’re booking an airport limo from Sky Harbor airport, make sure your limo will be there whether your flight is early or late. That means you need to confirm that the company you’re dealing with automatically tracks your flights and shows up accordingly vs. claiming that your booking was for a certain time and billing you wait time; even though your flight didn’t land until half an hour later.


– Last but not least your trip is too important not to get your itinerary in writing and to check and see what others say about the service. To ensure a perfect trip, request a written receipt – using a major credit card can help – or an itinerary. Also, looking for references on the car service’s Web site or request them is a good idea. Finally, you should receive an electronic confirmation of your entire trip within a few minutes of booking your ride.

We hope you found these tips useful and that they contribute to making your important trip a great experience.

Given that Accent Transportation Services is in the business of service, providing Phoenix airport executive car service, Scottsdale airport limo service and special event transportation that exceeds our customer’s expectations, I find this topic of interest.

There are plenty of insurance companies, hotels, financial institutions, credit cards and even car services to choose from. So, what makes one company stand out over another? What motivates a customer to select one over the other? Is it price, services, time or how about value?

It can’t always be about price can it? I realize we’re in a recession; however, at the end of the day, you get what you pay for.

The definition of  “customer service” is straightforward enough. Dictionary.com defines it as: assistance and other resources that a company provides to the people who buy or use its products or services. Obviously, there’s more to it than that.

I recently read a Bloomberg Businessweek article on “Standouts in Customer Service” (did I mention I’m a bit obsessed with serving customers…). Here is the link: www.bit.ly….. The magazine ranked the top 25 standouts for 2010. There were several on the list that did not surprise me (USAA, Four Seasons Hotels and Resorts, The Ritz-Cartlon, American Express and the Fairmont Hotels & Resorts) but several that did. The entire list can be found through the link above.

The article asserted that most would assume that 2009 would have been a particularly hard year for customer service. Companies slashed inventories, cut back employee hours, benefit and pay (all huge attitude motivators). However, customer satisfaction rose rather than declined.

Analysts believe that the recession motivated companies to focus on taking care of the customer. Discussions on cutting costs, outsourcing and automation turned into discussions on how to increase customer loyalty.

Good or bad economy, Accent Transportation Services (www.transaccent.com) believes in exceeding our customer’s expectations. We do this through value; we offer free in-car WiFi in all of our cars as well as complimentary recharging of your devices after a flight (laptops, iPods, smart phones, etc.), and other services. We don’t mind competing on price either! Tell us you read this blog, follow us on Twitter http://twitter.com/transaccent or friend us at http://www.facebook.com/transaccent and we’ll give you a 10 percent roundtrip discount.

Stay tuned for part two of this article, where we’ll share some of the customer service tips and tricks from the top 25 customer service winners!