As we draw close to Christmas, the Valley landscape lights up every night with Holiday lights, festive decorations and displays. Whether you’re coming from out of town to celebrate Christmas with your family or you’re just planning a great night of Holiday lights tours, choosing a customer service oriented limousine service can make a big difference.
Accent Transportation Services dba Accent Limo, would love to make your tour an experience to remember. We’ve compiled a few Holiday lights tour highlights below – ask us about other options.
Arizona Celebration of Lights: Now through Sunday, January 2, 2011. Includes more than 7,000,000 lights and 300 animated and still displays. We’ll drive you through this amazing mile-long display, which has changed locations from previous years, but still includes five tunnels. Passenger vehicles: $15 per vehicle.
Glendale Glitters Holiday Light Display: Historic Downtown Glendale comes to life each holiday season with the addition of about 1.5 million multi-colored twinkling holiday lights located throughout a twelve-block area that includes the Old Towne and Catlin Court Districts. Arizona’s Best Hometown Holiday tradition shines brightly from 6 to 10 p.m. all nights. We’ll drop you off and pick you up right at the entrance avoiding any parking hassles.
Las Noches de las Luminarias: Walk paths with thousands of luminarias within the unique environment of the Desert Botanical Garden, entertainment along the paths, food, wine, and snacks are available. Upon entering the Desert Botanical Garden, you’ll receive a listing of the entertainment for the evening. Eleven musical groups perform each night of Luminarias. This event requires tickets. Once you’re done walking, step into a heated car and relax as we take you to your next tour or event.
McCormick-Stillman Railroad Park Holiday Lights: We will drop you off right at the entrance so you can take a train ride through more than 100,000 lights and a variety of holiday displays turning the Railroad Park into a winter wonderland. Santa will be at the park through December 23rd. Train rides are $2 and carousel rides are $1 each with children under three riding free with a paying adult.
ZooLights: Each year the Phoenix Zoo puts up an amazing holiday display of lights called ZooLights. ZooLights is open in the evenings for about six weeks during the holiday season, beginning late November and continuing through early January. This event is about holiday lights, music and lighted animal sculptures. There is an admission charge. After a chilly walk through the zoo, we’ll have the heater going for you and be ready to take you home.
There are many other Holiday lights tours available and we would love to share them with you. Call 602-904-6232 or 480-389-2142 and mention that you read our blog, follow us on Twitter at @transaccent or friend us at http://www.facebook.com/transaccent and we’ll take 10 percent off your Holiday light tour trip.
Posts Tagged ‘Arizona’
Holiday Lights Tours – An Experience to Remember
Tuesday, December 21st, 2010Phoenix hotels take top honor in service. Do you?
Saturday, July 24th, 2010
As you know, articles about customer service catch my attention. I truly believe that taking care of your customers should be your number one priority in business. That is one of the reasons why Phoenix-based Accent Transportation Services (@transaccent or http://www.transaccent.com/) has been able to thrive in a questionable economy.
Despite the economic challenges Arizona has faced surrounding immigration, two Arizona cities are listed among the top five best hotels for service across all of the United States. Those cities are Phoenix and Scottsdale.
When it comes to hotel guests who are pleased with the level of service, value and overall experience, Phoenix, Arizona is tops. These aren’t just your run of the mill budget hotels – these are three- and four-star hotels. The survey was done by hotel.info, which operates internationally.
Phoenix replaced Indianapolis at the top of the charts – it was ranked second last year. Rankings were based on a survey of customer reviews during the first half of the year. The top five cities, in order, were Phoenix, Indianapolis, Dallas, Las Vegas and Scottsdale.
I found it interesting that even if a guest’s stay was quite pleasant, in assessing the price paid for their accommodation, many guests ultimately gave a critical review of their personal experience at the hotel. This begs the question, was the room truly a bargain, or should the offer really have been less expensive?
We can draw three lessons from the winners. First, value is subjective. Remember, these were not low-end hotels but rather three and four-star establishments. It is cliché but value is in the eye of the beholder. In this case, the value was directly defined by the customer experience.
Second, price does not equal value. When a consumer spends the type of money necessary to stay in a hotel such as these they have expectations. I would guess that the top five hotels have some type of customer feedback process and they make changes based on comments.
Finally, the competition is always improving. Phoenix was not ranked first in last year’s survey. So, how did they move up in the ranking amidst a bad economy and negative press surrounding immigration and travel to Arizona? They did it through good old-fashioned customer service. I would bet they didn’t guess what their customers wanted – they asked.
This survey is done every six months. I will be interested to see if Phoenix can retain the title as the best value and best customer service. Will Phoenix hotel operators continue to offer good service at a fair price or will they relax their focus on serving their customers?
I hope these tips will help your company improve its customer service or help you to evaluate the companies you do business with. As for Accent Transportation Services, we’ll continue to be obsessed with serving our customers through Phoenix airport executive car service, Phoenix and Scottsdale limo service and special event transportation.
Leave us a comment on Twitter at @transaccent or friend us at http://www.facebook.com/transaccent. We’ll give you a 10 percent roundtrip discount for sharing your thoughts. After all, feedback gives us the opportunity to take our customer service to the next level.
Satisfied customers drive success
Wednesday, July 7th, 2010Satisfied customers drive Valley limo service’s success. Sometimes a headline says it all. I have included select excerpts from an article written by the Arizona Business Gazette’s Georgann Yara. Check out the full link to the original article at the end.
Misgana Kebede was getting ready for the birth of his first child when he decided to walk away from a promising corporate career and pursue his childhood dream of being a business owner.
Two years later, the success of Kebede’s Phoenix-based Accent Transportation Services is proof that the fantasy he had as a boy growing up in Ethiopia has become reality.
The majority of his clients are repeat customers who need rides to and from the airport and limousine or car services for VIPS who may want a night on the town. His fleet includes luxury sedans and SUVs, stretch limos and a mini-coach that can be used for shuttling large parties.
Vehicles are outfitted with just about every detail needed for comfort and convenience, like complimentary in-car Wi-Fi, satellite radio and outlets for recharging laptops, cell phones and iPods. The payment process is streamlined with paperless reservations and e-receipts. Hourly rates range from $50 for a sedan to $110 for a mini coach. Airport transfers range from $45 to $125, depending on the vehicle and distance.
When Kebede and his wife, Bilen, opened Accent in May 2008, neither had any experience in the limo industry. Before that, Kebede was working as an administrator for Honeywell dealing with international clients.
He was moving up in the company, studying for his MBA and being groomed for the fast track, but Kebede felt a professional void. He had worked in the tourism industry at hotels and theme parks after high school and during college, and enjoyed the customer-service aspect. “Sitting in a cubicle was great and I learned a lot, but there wasn’t much opportunity. The service industry was always in me. That’s what I loved to do,” Kebede said.
Kebede quit his job and the couple leveraged their credit to start Accent. Bilen was pregnant with their first child and the economy began its decline. But Kebede did not consider backing out. “It was very risky. From the time I started, (I thought) it’s do or die, ” he said.
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